Warranty & Support
Warranty cover and Australian-based support
Every spa we sell is covered by a written domestic warranty, backed by Australian support that stays with you after delivery.
| Component | Cover | Details |
|---|---|---|
| Shell surface | 5 years | Against blistering, cracking and delamination in normal domestic use. |
| Shell structure | 5 years | Structural integrity of the moulded shell and supporting frame. |
| Equipment | 2 years | Pumps, heater, control system, ozone and lighting components. |
| Cabinet | 2 years | Weather-resistant cabinet panels against warping and splitting. |
| Cover | 1 year | Insulated hard cover against manufacturing defects. |
Warranty terms apply to domestic installations in Australia and require correct installation, power supply and water chemistry. Model-specific terms are shown on each product page. Nothing here limits your rights under the Australian Consumer Law.
Before you buy
Sizing, base preparation, power requirements and placement advice so your spa fits first time.
Setup help
Filling, startup, water balancing and control system walkthroughs from Australian spa people.
Claims and service
Send your model and issue details and we'll arrange parts or a service technician for your area.
Need support or lodging a claim?
Tell us your spa model, purchase date and what's happening, and our support team will come back to you.
Read the FAQs