Privacy Policy

Information we collect

• Enquiry details — the name, phone number, email address and delivery address you give us when you enquire about a spa or check delivery, so we can respond and confirm delivery.
• Delivery address searches — when you select an address in our delivery checker, we save the full address, suburb, postcode, delivery eligibility, selected spa (if any) and time of the search, even if you do not submit an enquiry. This separate log is available only to authorised staff for delivery planning and understanding demand. It is not linked to a name, email or phone number, and we do not send these addresses to Google Analytics or Meta. You can contact us to request removal of a saved address.
• Order and payment details — your approved order and its status. Card and Zip payments are processed by Stripe; we never see or store your full card details.
• Website measurement data — information about the pages you view, described below.

Advertising measurement

When you visit this website, we use a measurement tool operated by Meta Platforms Ireland Limited (Facebook) to understand how our advertising performs. It records page visits and actions such as submitting an enquiry or completing a purchase, and helps us measure and optimise our ads towards purchases. Purchase reports use the server-verified settled AUD total and a payment session reference to prevent duplicates; test payments are excluded. Meta receives page URLs and browser/device information and may use advertising cookies. We do not send your name, email, phone or delivery address as customer matching data. This is disclosed here in line with Meta's Business Tools Terms.

Visitors located in the European Economic Area, the United Kingdom, Switzerland and Canada, or whose region cannot be confirmed, are not tracked by this tool: it is switched off for those regions, and no advertising cookies are placed for visitors there. If you are located in one of those regions and would like to ask us anything about this, contact us using the details below.

How we use your information

• To answer enquiries and provide quotes and delivery confirmations.
• To fulfil approved orders and arrange delivery.
• To measure how our website and advertising perform, and improve both.

We do not sell your personal information.

Your choices

Google Ads records page visits, ad-click information, browser/device information and successful spa enquiries, phone/SMS link taps and server-confirmed paid purchases to measure advertising and help optimise ads towards purchases. Taps do not confirm a conversation. Purchase events include the settled AUD total and a payment transaction reference to prevent duplicate counting; sandbox payments are excluded. Google may use advertising cookies. Google Analytics also records pages viewed, traffic source and browser/device information to help us understand how the site is used (Google signals are off). We do not send your name, email, phone or delivery address as Google matching data. Google tracking is blocked in the EEA, UK, Switzerland, Canada and when your location cannot be confirmed. See Google’s privacy information.

You can stop Google advertising measurement on this browser below, or change your choice later on this page. We save your choice, when it was made, and the notice version shown; browser privacy signals are also respected. No cookie banner is used: measurement stays blocked in consent-required or unresolved regions.

Stop Facebook advertising measurement on this browser below, or change your choice later on this page. We retain your choice history, time and notice version. Browser privacy signals and advertising refusals are respected immediately, including in other open tabs. Re-enabling measurement does not replay blocked purchases. You can also opt out of Facebook's use of cookies and related technologies through your browser or device settings, or via Facebook's own advertising preferences. You can also ask us at any time what information we hold about you, ask us to correct it, or ask us to delete enquiry records we no longer need.

Contact us

Privacy questions and requests: call 0485 020 759, or send an SMS to the same number.