How to prepare your home for spa delivery

Start with the route, not the spa

A spa is a large, rigid item, so the path from the delivery vehicle to its final position matters as much as the space it will sit in. Before you settle on a model, walk the route with a tape measure and note every gate, corner, step and change in level.

It's much easier to deal with a tight spot now than on delivery day. A few minutes of measuring can also help you choose between two models you like.

Measure the whole route

A spa can travel on its side, so both the width of the path and the height above it count. For online standard-access checkout, the whole route needs:

• At least 1,000mm of clear width
• Clear vertical height at least 50mm greater than your spa's width
• A flat, firm, hardened and unobstructed surface, such as concrete or paving
• A final position the spa doesn't have to be lowered into, as recessed areas aren't standard access

Know what can add to the cost

Delivery can need extra labour, time, equipment or handling when access goes beyond the standard conditions. That can include:

• Steps or stairs going up or down
• Sloping or difficult terrain
• Very narrow or restricted access
• Obstacles that need additional handling
• Multiple changes of spa orientation
• A crane or other specialist equipment

Tell us early if access looks tricky

Difficult access doesn't always rule a spa out. If your route is tight or you aren't sure it meets the conditions, ask for a quote before you pay. We assess the access, and any additional access cost must be quoted and agreed with you first.

Prepare the base before delivery day

Your spa needs a level, load-rated base, such as a concrete slab, an engineered pad or a deck rated for the filled weight of the spa including occupants. We'll confirm the filled weight for your chosen model before delivery.

The base is your preparation and isn't part of delivery. Drainage, any required permits, and fencing or safety barriers are also your responsibility, so check what applies at your address early.

Organise power in advance

Each product page lists the spa's power requirements, and the final connection must be done by a licensed electrician. Booking that work ahead of time means your spa won't sit waiting for power once it's in place.

Check your address

Free standard metro delivery* applies to eligible Melbourne and Brisbane & Gold Coast addresses. Enter your full address in our delivery checker for an instant delivery-zone result, and we'll confirm access with you afterwards.